Shipping policy

Shipping Policy

Last Update: 7/9/2026

Thank you for shopping with [VETRO.VISIONS]. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information about processing times, shipping methods, delivery estimates, and tracking.

1. Order Processing Time

All orders are processed within [1-3 BUSINESS DAYS] after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During peak seasons, sales events, or high-demand periods, processing times may be extended.
  • Custom or made-to-order products may require additional production time.

For custom orders, production and processing times may vary based on the design and complexity of the product.

Custom Order Processing Time: [COUSTOM ON ORDER]

2. Shipping Methods

We work with trusted shipping and courier partners to ensure safe and reliable delivery.

Shipping options may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Local Delivery (if applicable)

Available shipping methods will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times begin after your order has been processed and shipped.

Domestic Shipping (India)

Estimated Delivery Time:

[7-9 BUSINESS DAYS]

Custom or Personalized Orders

Estimated Delivery Time:

[COUSTOM ON ORDER]

International Shipping (If Applicable)

Estimated Delivery Time:

[10-21 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on your location, courier services, weather conditions, customs clearance, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on the delivery location and selected shipping method.

Free Shipping Offer

[IF ORDER IS OVER ₹1499/- SHIPPING IS FREE]

For orders below the free shipping threshold, shipping charges will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Shipping confirmation
  • Tracking number
  • Courier details
  • Tracking link (if available)

Customers can use the tracking information to monitor their shipment's progress.

If you do not receive tracking details within [3 BUSINESS DAYS] after placing your order, please contact us at:

[vetro.visions001@gmail.com]

DM ON INSTAGRAM - vetro.visions 

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • High shipping volumes
  • Weather conditions
  • Public holidays
  • Customs inspections
  • Courier service disruptions
  • Incorrect or incomplete shipping addresses

We appreciate your patience and understanding in such situations.

If your order appears significantly delayed, please contact us and we will assist in tracking and resolving the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • We may not be able to redirect or recover packages already in transit.

Please review your shipping details carefully before completing your purchase.

8. Lost, Missing, or Stolen Packages

If your package is marked as delivered but cannot be located:

  1. Check with household members, neighbors, or building management.
  2. Contact the shipping carrier using your tracking number.
  3. Reach out to our customer support team.

While we will do our best to assist, we cannot guarantee refunds or replacements for packages marked as successfully delivered by the courier.

9. Damaged Packages

If your package arrives damaged:

  • Contact us within [2 DAYS] of delivery.
  • Provide your order number.
  • Include clear photos of the product and packaging.

Please send all information to:

[vetro.visions001@gmail.com]

DM ON INSTAGRAM - vetro.visions 

We will review the issue and provide an appropriate solution, such as a replacement, store credit, or refund.

10. International Shipping

We currently [DO] offer international shipping.

If international shipping is available:

  • Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
  • Delivery times may vary due to customs processing.
  • We are not responsible for delays caused by customs authorities.

11. Contact Us

If you have any questions regarding shipping, tracking, delivery, or your order status, please contact us:

Store Name: [VETRO.VISIONS]
Email: [vetro.visions001@gmail.com]
Location: [Hyderabad, India]
Customer Support Response Time: [24-48 HOURS]

 DM ON INSTAGRAM - vetro.visions 

Thank you for choosing [VETRO.VISIONS]. We appreciate your trust and look forward to delivering your order safely and efficiently. 🚚✨